Shipping policy
Shipping Policy – Fishtail World
Last Updated: Feb 7, 2025
At Fishtail World, we are proud to offer free worldwide shipping on all orders. Below are the details of our shipping process to ensure a smooth and transparent experience.
1. Processing Time
- Orders are processed within 8-10 business days after payment confirmation.
- Custom or personalized orders may take 10-15 business days for production before shipping.
2. Shipping Times
- Canada: Estimated delivery in 5-10 business days.
3. Tracking Information
- Once your order ships, you will receive a tracking number via email.
- Please allow up to 48 hours for tracking details to update.
4. Customs & Duties
- All international orders are shipped duty-free from our location. However, local customs authorities may apply import duties, taxes, or fees, which are the buyer’s responsibility.
5. Shipping Delays
- While we strive for timely deliveries, delays may occur due to customs processing, weather conditions, or unforeseen courier issues.
- If your package has not arrived within the estimated timeframe, please contact us at fishtailworld@gmail.com.
6. Lost or Stolen Packages
- Fishtail World is not responsible for lost, stolen, or misdelivered packages. If you experience an issue, please contact your local postal service with your tracking number.
For any shipping-related inquiries, feel free to reach out to us at fishtailworld@gmail.com.