Terms of service

Terms of Service – Fishtail World

Last Updated: Feb 7, 2025

Welcome to Fishtail World. These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from our site, you agree to these Terms. If you do not agree, please do not use our services.

1. General Terms

  • Fishtail World reserves the right to modify these Terms at any time. Continued use of our site after updates constitutes acceptance of the changes.
  • You must be at least 18 years old or have parental consent to make a purchase.

2. Products & Orders

  • All products are handmade and may have slight variations from images displayed on our site.
  • We reserve the right to refuse or cancel any order due to errors in pricing, stock availability, or suspected fraud.
  • Custom-made or personalized items cannot be canceled, returned, or refunded after production begins.

3. Returns & Refunds

  • Customers can return products within 7 days of delivery, provided they are unworn and in original packaging.
  • Custom, engraved, or personalized items cannot be returned.
  • The customer is responsible for return shipping costs. Refunds will be processed within 5-7 business days after inspection.

4. Payments & Pricing

  • All prices are listed in Canadian Dollar(CAD$) and may change without notice.
  • We accept major credit cards, PayPal, and other secure payment methods.
  • Any additional fees (e.g., duties, taxes) are the buyer’s responsibility.

5. Shipping & Delivery

  • We offer worldwide free shipping. Delivery times vary based on location and shipping method.
  • We are not responsible for delays due to customs, courier issues, or force majeure events.

6. Intellectual Property

  • All content on our website, including images, designs, and branding, is the property of Fishtail World. Unauthorized use or reproduction is prohibited.

7. Limitation of Liability

  • Fishtail World is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

8. Contact Information

For any questions regarding these Terms, please contact us at fishtailworld@gmail.com.

By using our website and services, you acknowledge and agree to these Terms of Service.